Originally Posted by flyclub
In my case, I had not stayed in any Hilton for a couple of months, however back in August, I stayed in a few Hilton's overnight and expected to earn 500 miles per stay, giving me 2000 miles. However, it was not until I checked my EC statement did I realise I had been given point per $ spent which seemed to amass to a rather disappointing 423 miles!
When I rang HHonours, they were very apologetic however couldn't give me any more miles in terms of what I thought I was earning. However I did manage to negotiate and extra 6 months Gold membership as it was due to expire in December.
It seems you were unlucky that HHonours did not put this right for you. I have received a reply from them stating:
There was unfortunately an error made when the systems were adjusted to take into account the new earning style which resulted in some accounts automatically changing to "points and variable miles".
They have agreed to cancel the original entry for my stay and re-enter it now that I have reverted my earnings style to points + fixed miles. Not only have I now received 500 miles in addition to (not instead of) the 180, but I have received an extra 2500 HHonours points because the re-entered stay now falls during a promotional period. All-in-all, this is a very positive outcome.