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Thread: Help! Booked myself on same reservation twice (and not my husband!)
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Old Apr 28, 2022 | 3:44 pm
  #10  
Anonba
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Join Date: Aug 2014
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Originally Posted by aristoph
Panic over. Called the US call center and the amazing Joseph (love that guy) immediately offered to change the name. Took him 20 mins for which he was apologetic (!) but he was a lifesaver.

Now the question is a) why ba.com allowed me to choose my own name twice from a drop down and b) why Indian call center couldn't deal with it???

You would be surprised how many people give their children the same/similiar names. The indian call centre often see things as black and white issues and apply their interpretation to policies.
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