Originally Posted by
aristoph
Flying LCY-NCE this weekend, cash ticket booked back in September last year.
Just started to sort out details for check-in and I noticed that I have put my own name TWICE for the reservation, i.e. I am the first and the second passenger. (This must have happened because I chose the name from the drop down list in the HHA - it really shouldn't be possibe to do this on a decent website!)
Just called Gold line and got through to India. First they wanted me to send an email. Then they told me that it's not possible to change the name and my only option is to cancel the entire reservation.
I get that is the rule (albeit I am mightily pissed that ba.com allows you to choose the same passenger twice for a booking). I told him I will wait and call Newcastle tomorrow as I still have the Book With Confidence option to cancel until Sat morning.
Do I have a hope of any different outcome here?
I feel your pain, as did exactly the same on two different bookings. Only noticed by chance a week later when husband couldn't see the booking. I spoke to a lovely gent on the Gold line who got the ok to change the name FOC by a supervisor. In my case, I think the easy was when allowing my browser to autofill, and it then changed both passenger names to mine.
Hopefully you can get the same outcome.