Originally Posted by
UKtravelbear
On his return home he submitted a note to AA specifically asking if this was the case why wasn't he (and apparenrly anyone else with a special meal - told before hand so he could have self catered.
Of course he got a non apology apology totally ignoring his specific question.
This is a common result from complaints. Your friend can follow up (e.g., reply to the email) and ask for a specific response. Sometimes they only read closely the second time. (Why would they bother when 90% of customers probably give up after receiving the 10-second "choose template" response?)