Originally Posted by
TTT103
Has anyone had any recent experience with a lost order of gift cards? My shipment is lost somewhere in the UPS system and nobody from UPS can seem to find it. Will Simon issue a refund, reissue the cards, or ???? I did call Simon and explained the lost shipment. They asked me to give it another day just in case it shows up in the UPS system. I forgot to ask Simon what the next step is if UPS can not locate it.
I’ve had the same thing happen, and Simon will cancel that card order and put a credit on your account for the order amount, so you’ll need to then place a new order. Funny enough, a few days later the order started tracking with UPS and finally delivered a couple days after that.