Originally Posted by Ilovepasta

We recently stayed at a very expensive hotel ...thinking we would earn elite night credits and points as we have done with every other marriott bonvoy hotel we have booked... Long story short, but almost 3 weeks later and i think 7 calls later (and several hours of our time), we are being told sorry you will not get any credits or point because that Hotel does not participate in our program.

We are dumbfounded, both by the lack of disclosure in the app, and the fact that marriott is unwilling to fix a problem that even they acknowledge.