Originally Posted by
corporate-wage-slave
I've personally used the Salesforce Document upload mechanism plenty of times, including recently and it has worked for me, but plenty of other people have reported issues in the Document Upload thread. In essence you should be able to get your boarding pass fairly swiftly at LHR and it shouldn't be a matter of concern, despite some of the wording. From what I can make out it's best to use Salesforce once the flight is in Fly, but well before OLCI works. The Salesforce team seem to need 3 to 24 hours, depending on workload. Once they send out their email confirming all is well then OLCI just seems to work, at least as far as I am concerned. But as I say many people have reported outcomes similar to you, but on the day of departure things tend to go smoothly. So check back in a few hours, then just allow a few extra minutes to collect the boarding pass if ncessary.
I received the confirmation email from "BA Digital Boarding" saying all was well yesterday evening, 10 hours before OLCI opened. Likewise the option on the app where you can see the documentation status for the flight shows completed on all lines. Seems all a bit weird. I'm expecting it'll all be fine, since I do know I have the correct documentation. But, just not so great wording (nor is the fact they don't really elaborate on WHICH part of the documentation is wrong).
The odd thing is, that despite the documentation being uploaded and cleared by "BA Digital", on the app is shows I should still upload the documentation. Not sure if that's normal, like I say it's been a while and definitely before all these post covid changes came into place.
Anyway thanks for your reply. I suspect it will be fine at the airport. Just a bit annoyed that I did everything right and yet somehow it wouldn't let me continue.