BA cancelled our September return flights to Tokyo (CW, booked with 241 and AVIOS) on 4th April, so I requested a refund via the website on 6th. No contact from BA since.
I can see the cash element was refunded to my Amex card on 13th, but I am still waiting on AVIOS & voucher return.
Am keen to get this sorted so I can look at rebooking to another destination (as annual leave is fixed). Any thoughts on the best way to contact BA about this, please? Phone or email?
I’m only Blue so assume I need to steel myself for long hold times if I call!