Originally Posted by
Unimatrix One
No further thoughts!
But I do hope you send a complaint to JL and come back here to let us know how they responded. I am very curious to see their response. My own interactions with JL customer service over the last few years have been disappointing, so I fear they might just dismiss your complaint by saying that there was some fine print on their website that you should have noticed.
At a minimum, I think they should give you some miles or a discount off future travel as a goodwill gesture.
I do plan to send a complaint. I wanted to get a reaction here first and I'm glad I did. I have received some very useful feedback here. Thanks everyone!
I don't anticipate any sort of compensation at all, but would be happy for someone at JAL to take a look at how they can improve. I will report here if I get any response.