Originally Posted by
Globalist on points
My first ever Hyatt stay was at the PHNY, and they thanked me for being a loyal Hyatt customer at check in, when I told him this was my first time ever in a Hyatt, he did a double take. I don't think at check-in they see my reservation history.
They actually can - I once had a Hyatt FDA tell me to have safe travels to Chicago (which was the next city I had a Hyatt reservation in later that week).