Originally Posted by EWRFlyerAL

My ORD-DEN flight was delayed on Friday due to weather and a minor mechanical issue. I called GS from the plane while boarding to ask to be protected on the later DEN-LAS flight. The first agent told me they don't do that (even though the app was showing that I would land 6 minutes before the connection departed). I called again and the second agent protected me (with the app showing me arriving at the same time as the connection departed). When I arrived in DEN, the connecting plane went mechanical. We got a new plane and then that one went mechanical as well but it was able to be repaired. Throughout all of this there were no agents meeting my flight, no updates to my reservation proactively. It did not feel like the way GS used to.