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Old Apr 25, 2022, 5:10 pm
  #198  
Matt4200
 
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,869
Originally Posted by platbrownguy
So I had a 3-night stay at the MGM National Harbor last week, booked as a comp via MGM Rewards. A couple days before arrival, I called my new host, who has been very friendly and professional, and he offered to arrange the limo, cover my food, and so forth. He proactively added a F&B credit and said he'd evaluate the rest based on play. I ended up playing about 7 hours of blackjack at $250/hand average; he ended up comping about $1000 in food and beverage. When I was checking out, I called him and he met me for coffee; I gave him a thank you card with a small gift and asked if he had a chance to look at my play, and he said yes and that I was doing fine. (He confirmed that it was irrelevant that I had ended up winning a bit; he cared about my theo.) More importantly, he offered to make all the arrangements for me when I next go to Vegas (probably in a few weeks), which is great at Bellagio -- will ask to have lounge access, etc. I asked about how my play at other casinos was factored in and he confirmed that everything is separate in terms of theo, but if I have a substantial actual loss at a different property, then he can use that to justify greater comps for my next trip to National Harbor. All interesting info.

The Noir status remains very useful -- frankly the best perks at National Harbor are the close-in parking, the line-cutting at the cashier windows, and the trump-card access to primo dining tables. It definitely seems like there are way fewer Noirs now than previously.
Very interesting insight -

Here’s what I’ve been told my hosts at Bellagio and MGM Grand as a Platinum -

- For Good/Great Comps they want you to play at least 4-6 hours a day

- Comps Based on Losses go like this they take your losses, cover the acquisition cost of getting you there (Hotel, F&B Credits, Free Play etc) then they will comp off up to 20% of your losses after covering those.

- Comps Based on play/theo is above.

- Once you have a host your mail/e-mail offers get automatically better
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