Hi all,

Never had an issue upgrading before (luckily I guess?) but I've been on the auto upgrade option (and checking manually, and having alerts) for a few months now on EK203 on 29th Apr. Trying to get my wife an upgrade using my miles but nothing. EF shows availability in the cabin (J7) and the seat map shows plenty of space.

Tried to call and they won't release / wait-list or do anything other than offer the cash upgrade or suggest asking at the airport.

Anyone got any thoughts / experiences on this? They told me its first-come first serve at the airport in DXB and opens 4hrs before - is my best shot being in the queue 4hrs before for check-in? Unfortunatley are are on separate bookings, I am in J and she is in Y - as you can imagine it looks to be an unhappy start to our trip.