Originally Posted by
golfmad
It might be worth trying a different browser.
I tried 3 different browsers (Chrome/FF/Edge), as well as 3 different devices (PC/laptop/smartphone), I had the same issue.
I found another post here (can't find the post right now) that suggested it's a security feature for accounts that haven't redeemed in a long time. Not sure if that's true.
I ended up calling yesterday and booking. Agent says he has heard of this issue, but does not know how to resolve it.