Originally Posted by travellingowl

I cannot seem to find a link to online chat. Is it under the contact exec club page?

I had an involuntary re-route of a flight (originally booked ALC-LGW on BA then changed to ALC-MAD-LHR on Iberia with BA Codeshare flight numbers).

My booking was re-issued with new e-tickets, however I cannot claim the flight with either the old or new ticket number (both coming up as invalid). It's been over a week now and I need these tier points to get renewal of bronze this year. I also had problems checking in (could not do it online as it said invalid ticket, but then the check-in agent did something on the computer and managed to check me in).