Originally Posted by
whkento
Thanks, everyone, for your replies. Upon reading your ideas and re-reading my post, I admit it does seem a bit whiny.
I think the gist of the post should read like this:
JAL used to do a great job of anticipating possible problems and actively pursuing solutions. It seemed that this was completely lacking during my recent trip HNL-NRT-NGO.
There ya' go. Any further thoughts?
No further thoughts!
But I do hope you send a complaint to JL and come back here to let us know how they responded. I am very curious to see their response. My own interactions with JL customer service over the last few years have been disappointing, so I fear they might just dismiss your complaint by saying that there was some fine print on their website that you should have noticed.
At a minimum, I think they should give you some miles or a discount off future travel as a goodwill gesture.