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Thread: AA schedule changes - flight change / cancellation / refund policy (consolidated)
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Old Apr 24, 2022, 3:31 pm
  #1126  
coleslaw
 
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,948
Originally Posted by MGW2000
Anyone have experience with a web special award (in F)? It was booked SJC-LAX-LHR with an original 2:30pm departure, but SJC-LAX was changed to a 9am flight (so more than 1 hour).

Agent on the phone said no co-terminals (ie. no SFO -LAX at the same time as original flight) and no Joint Business (so no BA). Seems fairly stringent. Is that right?
Ask via Twitter and provide the specific flights you want to be re-accommodated on (ideally using AA codeshares if you're trying to move to BA) and they may be more helpful. Don't mention anything about it being a web special, having tried to change it before, etc. Keep it short and to the point.
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