Originally Posted by
SPN Lifer
Perhaps you might want to consider filing a chargeback with your credit card bank for the $280 transaction as a duplicate payment for a service not provided. ...
What duplicate payment? the cancelled ticket should have been converted to FFC.
The cancellation was per published policy.
It would be a nice gesture but a harried agent was probably more worried about getting the delayed flight out and other passengers accommodated then to correct the OP's error