Hi, all. I could use some voices of reason here to assist with some perspective on some flights I booked on Delta. Back in August 2021, I booked three D1 tickets on 2 itineraries because our son was originating in another state from my husband and I. Our intention was to celebrate my son's med school graduation and the end of my cancer treatment. Yes, it was expensive, but we were excited to celebrate these significant milestones. Back then, I had read some things about Virgin Atlantic's flights from LHR to ATL, their spa service at LHR, and the private lounge onboard for FC passengers, so I booked us on that VA flight for the return, so we were booked to fly Virgin from LHR to ATL and us 3 amigos would go our separate ways from ATL. We don't fly a whole lot these days, and certainly don't fly transatlantic D1/FC, so the Virgin flights on the return sounded like fun...and a nice change since we'd be flying D1 suites on the flights to Europe.

Fast forward to March, my son asked if I could look for an earlier connection from ATL to MKE for his return, as he wished to attend at least part of his roommate's wedding reception. On March 4, I chatted with a Delta rep who said that he could indeed make the change to an earlier flight and that the new ticket was pricing lower, so we'd be receiving a credit of $700+ dollars. (This was the first clue that should've set off alarm bells.) A couple of days later, I checked and no credit had come through my Amex, and we received an email saying that the VA flight times had changed and my son's flight flipped back into the later flight out of ATL. Honestly, I figured that the credit had been issued as an e-credit to my son's Delta account or something similar, and made a mental note to talk to him about it...and forgot.

Since then, life has been crazy busy, and tonight I sat down to pull together some of our itinerary information, only to have Delta's website ask if I wanted to upgrade my son's return flights to FC/D1. Say what now? I called Delta and spoke to a helpful representative who quickly grasped the situation and transferred me to a really wonderful supervisor named Ruth in Dallas. Ruth quickly acknowledged that we had an employee error (chat transcripts came in handy here), and confirmed that we wanted our son's VA/DA flights moved back to FC/D1 for the return. Ruth also let me know that no credit had ever been issued for the $700 promised by the chat representative back in March. So Delta downgraded the seats on my son's flight and provided no compensation? (Or it went in someone else's pocket, but not ours.)

Ruth placed me on a long hold, and came back to tell me that she had spoken at length with someone in pricing who refused to correct the situation. I gathered that because the current cost for the "upgrades" (that we had already paid for back in August) were too high, and because the flight was Virgin. The best that Ruth told me she could do was place me on later flights out of LHR in D1 on a Delta aircraft. While I'm pleased that we'll at least be flying together again, I'm bummed out that we won't get to experience the VA amenities that D1 doesn't offer, both at LHR and in flight.

Am I crazy here, or does that seem like this wasn't a fair resolution? Guidance would be appreciated. Please know that I'm not taking a shot at Ruth, because she was terrific and I think that even she was disappointed that she couldn't offer true restitution on the Virgin flight. Am I being a Karen or an a$hole here? All in, I think we dropped over $15k on tickets for this celebratory trip, but it's a bit easier to spend that kind of money when you're getting what you want.... Thoughts? Guidance?
Delta #AITA