Originally Posted by
travelisawesome
Has anyone managed to to cash upgrade from beach bungalow (points redemption) to sunrise overwater villa recently (e.g. last couple weeks)? I contacted the hotel requesting a cash upgrade and the hotel tells me that the sunrise overwater villas are fully booked. However, marriott.com is showing 3+ sunrise overwater villa available, and hotels.com allows me to book 5 sunrise overwater villa for my stay period. I wonder if the hotel is purposely holding back sunrise overwater villas for revenue as oppose to them eligible for upgrade.
Here right now, and the front desk agent who checked me in told me hotel occupancy is currently 70% and they hope to open the new wing by 1st June. To be honest, most people here are staying on points, therefore i feel after redemption has been devalued at this property, i dont think occupancy will continue to remain this high.