Originally Posted by
HIDDY
Indeed. However would you keep pre paying the same restaurant,pub,cinema if they continually told you we can't give you what you've paid for?

You make a very fair point !
And I reckon you might have come up with the strap-line for a whole new media marketing campaign for BA ; albeit a somewhat radical one, but saving a small fortune in consultancy fees :
British Airways : we’re the airline that continually fails to deliver