Is this a separate service from visa infinite concierge? I was under the impression that JPM got rid of the dedicated concierge for Reserve and Ritz cards and handed them over to standard visa infinite service (which I believe was outsourced to Ten at one point).

Sometimes looking at different concierge threats -- I feel US-based people need to look at how much we are getting out of the competitive the landscape across the pond. I can get away with remote PA + concierge. A rising tide lifts all boats, so to speak.

Most of the "last minute" reservation posts aren't nearly last-minute enough for me. Centurion got me a Restaurant Gordon Ramsay lunch reservation with one day notice at the beginning of this month. Velocity had frequently got me same day prime time reservations at Cipriani, Chiltern Firehouse, Novikov etc. And for logistics/travelling -- I was also able to get them to find an experienced guide who was also willing to drive for the day and crossed off guided tours of two locations, meeting with a local startup and a nice bit of real estate viewing all into a single day.