Originally Posted by
synzero
We already have reports that at least some of the "new", often offshore, agents are either not trained travel agents or don't know how to do their job properly.
I'm 100% getting offshore agents this year. I don't mind offshore per se, but the Amex Travel reps have no clue and no authority. All they can do is read off a script (including spending 5 minutes verifying your identity).