FlyerTalk Forums - View Single Post - Duration of stay changed while in hotel
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Old Apr 19, 2022 | 10:35 pm
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SPN Lifer
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Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .60 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 17,937
My wife and I had a four-night stay, extended at the front desk to five the night before original check-out. She only received credit for the final night.

I submitted the folio online through the "Missing Stay" page of the Bonv°y app (or website, I forget which) and she was promptly credited with the missing four nights (plus promo nights) and associated points.

Be sure to get a digital copy of your complete and accurate folio e-mailed to you every time you pay the bill, and especially to get a paper copy, in case you have to scan it to submit for nights or points, or both.
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