Originally Posted by
FlyerGoldII
The machine we tried to use, did not look like the machine on the web site!
Are you sure you were at a NEXUS kiosk?
This link provides instructions for non-NEXUS kiosk.
https://www.cbsa-asfc.gc.ca/services...mment-eng.html
New NEXUS kiosks have been deployed pre COVID.
Did you start with the prompts on the screen? The first steps do not involve NEXUS card.
Maybe your cards are damaged?