Originally Posted by
FlyerGoldII
Yesterday, for the first time I came back from DCA to YOW via YYZ- my wife and I faced the new nexus Canadian kiosks.
Neither of our cards worked.
We tapped the cards - on the machine where is has a tap symbol. Nothing happened
(by the way, what is the role of the glass screen above this tapping area?)
Were these the new NEXUS facial verification eGates?
If so, the instructions for using those are listed on the CBSA website. You should have been prompted to upload your passport and have your photograph stored the first time that you use those. It is possible that the kiosk was not turned on or that it malfunctioned.
How to use NEXUS kiosks and eGates
All NEXUS members will be prompted to upload their passport upon their first passage at a NEXUS facial verification kiosk or eGate for identity verification and storage of the passport photograph. Members who do not have a passport on their first passage cannot be processed by these kiosks or eGates and will be referred to an officer for identity verification.With your NEXUS card ready, please follow these instructions:
- select your language of choice
- indicate the number of travellers in your party
- scan or tap your NEXUS card when prompted
- confirm your identity and personal information
- prepare for a live image photo capture to confirm your identity, when prompted
- collect the printed receipt, which you must carry with you through the customs hall
We also have a thread discussing those:
Several members there report that the RFID readers didn't work on some of the kiosks.
P.S. While keeping in mind that I referred you to post this question in this thread, please let me know if you wish to have it moved the referenced thread.
P.P.S. [MENTION=603]seawolf[/MENTION] types faster than me.