FlyerTalk Forums - View Single Post - Centurion card (USA) 2019 refresh. Some benefits removed/added. $5k annual fee.

Apr 19, 2022 | 5:28 pm

#854

ironmanjt

Join Date: Mar 2003

Location: anywhere and everywhere

Programs: United Nations 193, UA GS, AS MVP 100K, DL Diamond, Marriot Lifetime Titanium, AmEx Centurion

Posts: 6,362

Came here to check up on the experiences of others since my $5k posted yesterday, and I'm pretty sure this is the final straw. In the last month:

25 minute wait to get to an agent
20 minute wait to get to an agent (the only two times I called)
Today, got a call from my "dedicated" agent to remind me to use my $2,000 credit before June...and he called at 8am. Where is that an acceptable hour for marketing calls?

I could go on and on, but the service the last year has gotten terrible. If I book something with a US airline for $2,000 plus, I assume the usual free changes down the road when I want to apply? Any advice on doing this so I can downgrade the card asap and get most of my fee back?

Reply