Originally Posted by
uhaulmx
I'm stuck in a Global Entry / PreCheck / Login.gov and in need of advice. Initially joined Global Entry / TSA Pre in 2013 and renewed my account in 2018 (Global Entry card showing renewal and current expiration of 2023 confirms). I last traveled with my TSA Pre in February 2020 without issue. I haven't traveled in 2 years and getting ready for series of trips that will take me domestic and international. When I entered my Known Traveler number into the airline's sites (AA and BA), it was not accepting as there is an unknown issue. I attempted to log-in to my Global Entry account with no success. I used the TSA PreCheck Renewal site to see if my KTN had expired, and the site says my KTN is invalid. I tried to check on things using my trusty login.gov ID / Password, but the system could not reset my password (even with the 16 digit codes) so I had to create another account. Still nothing. I tried using the TTP Account Profile site and the system provides a 602 Error Code. When I've looked for the error code, I cannot find anything that matches. When I call the help line, it circles back to the same messages every time.
- What are my options to get this resolved?
- What could be happening that I'm missing?
- Are there things I'm not doing that I should be doing?
FWIW, this is what the TTP site does if your membership has expired. No idea why that would be happening if you’re still valid into 2023.
As for sending them a message through the website, be prepared to wait for a month or more. That’s how long it took me to get a reply when I started to renew last year.
If you’re close to a program office, you’re better off showing up in person to inquire.