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Old Apr 19, 2022 | 1:16 pm
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CanaryWharf
All eyes on you!
5 Years on Site
 
Join Date: Nov 2019
Location: Dubai
Programs: Marriott Ambassador, Hilton Diamond, Accor Diamond, BA Gold, QR Plat
Posts: 434
Duration of stay changed while in hotel

So I checked into a Marriott property on April 8th. Check-out is scheduled for May 3rd, a total of 25 nights. Full amount paid upon check-in on the 8th.

I randomly checked my Marriott app today and noticed that my current stay is showing as April 16-May 3. Somehow my stay was reduced in the system from 25 to 17 nights. I checked my “past stays” and nothing is showing there.

i went to the front desk and they said they have no clue what happened and that I should contact Marriott.

i have done so, but while i am waiting, i was wondering if anyone else ever experienced this? My gut feeling tells me i will never receive the points / nights for April 8-16 unless it is fixed manually.
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