Originally Posted by
seawolf
In regards to ORD situation, the fact that it is a separate reservation is the cause for ORD agent not touching it not because it was booked by Expedia. Expedia is not an airline, they do not control the ticket; the plating airline does. Do we know which airline plated that other reservation? That other flight from MSP could have been a trip that starts with AA but it could involve an overwater flight on JL as an example. In this scenario the ticket sold by Expedia would have been plated JL despite AA flight from MSP. The ORD agent is not going to touch it because it is a separate reservation involving a ticket issued not issued by AA. Same exact thing would have happened if MSP flight was purchased directly from JL instead of Expedia. Even if the MSP flight was against a ticket issued on AA, it being sold thru Expedia is not the reason ORD AAgent is not acting upon it because there is no mechanism for Expedia to lock/release a ticket for use. Typical ticket status are OPEN from the day it was issued or USED, EXCHANGED, or REFUNDED. AAgent was using Expedia as a scapegoat instead of having to explain airline and interline ticketing framework
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This whole exchange stood out because it escalated to the brink of yelling, and the pax became increasingly agitated as the other agent at the desk seemed to successfully rebook a couple other pax while this exchange was taking place.
I've read your post about how this should work, and the best way I can square this in my head is if something like this happened:
This person may have booked an itinerary through Expedia that include a flight to MSP that was scheduled to land at 9pm, an airport hotel stay, and another flight out at 6am the next morning. Since weather disrupted landings at MSP on Tuesday evening, I'm guessing the flight on Wednesday morning was cancelled due to the scheduled aircraft being at another airport for the night. I believe the resulting credit still remains under control of the booking agency, and AA forces you to go through the OTA to re-use that credit?