Originally Posted by
uhaulmx
I'm stuck in a Global Entry / PreCheck / Login.gov and in need of advice. Initially joined Global Entry / TSA Pre in 2013 and renewed my account in 2018 (Global Entry card showing renewal and current expiration of 2023 confirms). I last traveled with my TSA Pre in February 2020 without issue. I haven't traveled in 2 years and getting ready for series of trips that will take me domestic and international. When I entered my Known Traveler number into the airline's sites (AA and BA), it was not accepting as there is an unknown issue. I attempted to log-in to my Global Entry account with no success. I used the TSA PreCheck Renewal site to see if my KTN had expired, and the site says my KTN is invalid. I tried to check on things using my trusty login.gov ID / Password, but the system could not reset my password (even with the 16 digit codes) so I had to create another account. Still nothing. I tried using the TTP Account Profile site and the system provides a 602 Error Code. When I've looked for the error code, I cannot find anything that matches. When I call the help line, it circles back to the same messages every time.
- What are my options to get this resolved?
- What could be happening that I'm missing?
- Are there things I'm not doing that I should be doing?
From the TTP web site (bottom of the page, Need Help? link:
Need Help with Global Entry, NEXUS, SENTRI, or FAST?
Login Problems?
Please refer to the Problems/Issues Questions on the
Frequently Asked Questions page. If that doesn't help, please contact us by phone or online help.
Get Help On-line
Send us an email through our support portal at
https://help.cbp.gov/s/questions?language=en_US. To ensure a faster response, please be sure to select "Trusted Traveler Programs" as your primary topic and then the subtopic that most closely describes your question.
Technical Problems?
If you are reporting a technical problem with the Trusted Traveler Programs website, please provide as much information as possible about the problem you are experiencing, including:
- Your Login.gov email address or Membership Number/PASSID
- The screen name that you were accessing when the problem occurred
- The error message text
- Screen print images would also be helpful.