Originally Posted by Digicola

So I just booked a multi city ticket on the KLM website (would have gone through AF but the tool is absolutely worthless when not taking direct flights).

Turns out the fare changed during payment and its now a bagless light ticket. Wouldn’t be a problem but connecting flights are on SQ with SQ code.

I tried calling the Ulti line but was told they couldn’t/wouldn’t touch KL issued tickets because I quote: « The ultimate number is a service exclusively offered by AF to AF customers » so they transferred me to KL which said my only options are sending a complaint ticket (which I’ve done) or contacting my premium line as they might have more leeway.

anyone found themselves in such a situation? Is there any other number I can call to contact KL as an ulti because this is ridiculous