Originally Posted by bleedinblue
Any suggestions from those of you that have experienced this would be nice. I think that there is some serious nepotism existing on these Int'l flights and I would like to know what to do. These GA have way too much power by blocking seats and "selecting" individuals based on no other merit other than they like the person.
Contact DL with the specific details and ask them to explain:
a) The rules that the GA should follow
b) Any variation from the rules as they were applied that day.
Delta isn't the only airline where issues like this arise. The GAs are juggling conflicting demands and need some flexibility. However, the company policy on who should get upgraded for operational reasons should be clear and should be followed.
I have had good luck with op ups on international flights this year but I don't doubt that problems exist.