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Thread: Marriott should change system to redeem gift cards by tap/swipe; train staff better
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Old Apr 18, 2022 | 4:29 am
  #13  
Marriott Bonvoy Lurker II
Company Representative, Marriott Bonvoy
5 Years on Site
 
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,408
Hello [MENTION=135091]yscleo[/MENTION],

We apologize for all the inconvenience caused by using the gift card.

If you are not able to use your gift card for a stay, you may call our Gift Card Support team via phone number 1 (800) 442-6132 for immediate help or email them via [email protected]. They will be pleased to follow up with the hotel team for the technical issue and guidance.

Alternatively, if you send us a private message or an email with your full name, reservation details and contact information, we'd be happy to forward your feedback to the relevant team for further assistance.

Best regards,

Carrie L
Specialist Social Media
Marriott International
[email protected]
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