Originally Posted by
DAV2355711
As a consumer, it is not my role to inform the staff to search online as to how to redeem a giftcard in their system. . . .
Does anybody have any recommendations as to what I can do differently next time?
Print out a copy of the wikipost at the top of this thread, and bring it with you. Discuss it with the front desk upon check-in and the day before check-out. Let them make a copy if necessary.
While that might not be your role, results matter.