Rented at LIT last week with my family; booked a small SUV (Nissan Rogue or similar) and was really hoping for an upgrade to something bigger. I was even going to just book a bigger SUV but it was about $100 a day more, and then a few days before arrival wasn't even available for booking. Showed up at the airport and they had my keys ready to go for a Chevy Tahoe parked right next to the gold booth--score! Return was seamless, but it would have been for any Hertz customer; not too busy and the staff there is competent and friendly. No need for a drive back to the terminal as the rental car garage is right next to it, so the big benefit of platinum to me this time was the vehicle upgrade, which worked out perfectly.