Originally Posted by
globetraveler
This is so incredibly frustrating and I am 99% certain my experience was a result of a Marriott IT issue. The challenge is, my booking did in fact generate a confirmation email with a “50,000 points reward” which was displayed several scrolls down the email. I rarely look at confirmation emails, and 50,000 points vs a “50K Free night award” looks like the same thing to the average person. Very very confusing and shame on Marriott for not doing the right thing post check out. The very rude customer svs manager at Bonvoy said under no circumstance would they switch it. It’s my word against theirs.
The hotel has offered to email Marriott corporate on my behalf so perhaps they’ll do it that way.
Otherwise does anyone have any contacts I could escalate this to?
I hope this helps you and others: here's a copy (if I did it right) of an upcoming stay next week. I used a 35K certificate. The points rate was around 25K or so (cash rate low $200's). If you notice, it says at the bottom...Number of points - 0 (zero). (EDIT - the 0 after the taxes and fees is what I'm talking about, on my original confirmation the word "Points - 0" is indicated. If your reservation says 25,000 or 50,000 points you should know right away it was not done correctly.
I'm really shocked that Marriott is not making good on these mistakes.
Now, one thing on mine that is strange is that is a King room for FOUR ADULTS - believe me, as fun as that sounds, it is not
, but I could not change/edit it no matter what I tried, so I did call the hotel to say we are only two. I do not know how it defaulted to 4, you'd have to deliberately click a few times for that to happen.
I'm now off to check some other upcoming certificate stays.
Room 1: - Deluxe Guest room, 1 King
ROOM DETAILS
IN
MON
18
APR, 2022
OUT
TUE
19
APR, 2022
4 Guests 1 Night
Redemption
You may cancel your reservation for no charge before 11:59 PM local hotel time on April 16, 2022 (2 day
before arrival).
IN
MON18
Another edit....I seem to have deleted a little too much to protect my privacy, but there was a "0 points" indicated after the taxes and fees (which I also deleted by accident). Sigh, I tried.