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Thread: Marriott should change system to redeem gift cards by tap/swipe; train staff better
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Old Apr 16, 2022 | 4:19 pm
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The Road Goes On Forever
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Originally Posted by Zorak
Sure, but if it makes their life easier AND saves me time waiting for them to find it...



Even just knowing and being able to tell them "please look at chapter X, page Y of your operations manual" would be great
You couldn't do that specifically because each property may or may not have such a binder/manual. Nothing comes from corporate as a standarized thing. It would be a book of FAQs/LSOPs that are incumbent on person X at each property to write up which is why a lot of places don't have one.
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