Originally Posted by
StayingHomeIsBetter
A new wrinkle... it used to be that if you elected the "I'll wait on hold option" your initial choice was fixed. Now they come back on every 20 minutes or so and ask if you want to hold, or elect for a call back. So, you have to repeatedly reaffirm your "I'll wait on hold" selection.
For me, this is a perfectly good system. I like the callback option, and I like more options, rather than fewer, and the option of changing my mind if the situation on the ground changes.