Originally Posted by
StayingHomeIsBetter
You can add laundry bags to my list above. At the hotel where I was provided the 30 gallon trash bag, I had to go to the front desk to retrieve a laundry bag. The rationale provided was that corporate had instructed the hotel not to put laundry bags in the room, since they were difficult to disinfect between customers if the first customer did not use and remove them (no joke -- that was what I was told). The 30 gallon trash bag was not a Covid risk, but the 12 x 15 inch laundry bag was.
We are past the point where service cuts can be justified based upon Covid concerns. We are at the "We're going to cut services and you can like it or lump it" stage.
Another thought about limited housekeeping...
I am finding it harder than before to get late checkouts. Do you suppose that this is related to reduced housekeeping staff availability?
Corporate has not instructed properties on anything regarding laundry bags. That's complete BS. They could care less if they are or are not in rooms. FWIW, CleanStay in principle has been done now for quite some time. Door stickers, wrapped remotes and masked staff are all long, long gone unless there is some local mandate which would only be local and not coming from Hilton.
Originally Posted by
aww3583
The limited housekeeping is a major factor in the supply shortages, as well.
With daily housekeeping, there's usually a few days' worth of towels, sheets, etc. in circulation.
1 set in the room
1 set dirty being washed
1 set clean on the shelf in the supply room ready to be put out the next day
With on-demand housekeeping, the they stock 2-3 days' worth in the room, which means the hotel has to purchase more, or other rooms go without. Then, on busy check-out days (Sundays at resorts, etc.), all of that used linen has to get washed and turned around by a team that is already short-staffed. You can make the argument that putting 2-3 days' worth of linens in the room, and then changing them out every 3rd day doesn't require any additional resources, but keeping the goods circulating is important for consistent inventory levels.
Back in the day properties were keeping something closer to 4X par on site. You had one in the rooms, one that was dirty, one that was in laundry or the storage closets on the floors ready to go and unopened boxes behind that. Now, it's much closer to 2X because most are not going to buy more. They will let the dirty rooms sit out of order due to no linen or no staff to clean the room even if there is linen. One thing you can't forget as to why hotels won't put multiple sets of linen in rooms, guests steal everything that isn't tied down. New pillows, blankets and towels get stolen all the time by guests and even by staff which is why unopened boxes of linen are usually kept in a locked cage along with things like extra liquor. Most properties have limited to no camera systems which make doing that extremely easy.