Originally Posted by
TravelerMSY
I wouldn’t be surprised if it was entirely automated, but by an algo that thinks the nonstop is better. Just call to get whatever you want.
This. Just call and tell AA you booked F and want F they will likely give you options for that, the computer was trying to “help” and indexed on getting you to ORD. AA (and most airlines) have shocking poor IT systems so unfortunately expecting the system to recognize that someone in F probably wants to be in F is too much to ask.