Originally Posted by aww3583

I'm about done with this silly program.

I've stayed at the same hotel each week for the last few weeks. Three separate stays, three separate folios... none of which had the F&B credit correctly applied at check-out.

1. Hilton encourages guests to use eCheckOut via the app. You immediately get your folio in your email. The folio is missing the F&B credit. Since you've already checked-out, the front desk has to put a hold on your CC for the F&B credit, then they have to issue a refund of the same amount, then you hope your hold falls off appropriately and doesn't get lost in the mix. This program effectively negates any advantage to using eCheckOut.

2. Front desk completely forgot to apply the credit on a couple of occasions. At check-out, I got a new agent who had to call for help to apply the credit.

3. This morning I asked the FDA to review my folio for the F&B credit. She verbally confirmed I was good. I leave and review my emailed folio. Of course, it's missing one of the F&B credits. Another call, another wait for a corrected folio to arrive. Another $10 hold on my CC, another $10 credit that hopefully arrives, and another hope that the hold falls off correctly.

Conversely, I had a 1-night stay at a different hotel recently where I got the credit for food purchased shortly after check-in. I also got another credit the following morning for breakfast.

The inconsistency in application and implementation is astounding.