Has anyone seen this error message when trying to load the travelbank cash? I am a new biz card holder. I do know that the card is connected to my IHG account, because it shows the platinum elite benefit that I only have because of the card:

Sorry, this offer is only available for IHG Rewards Premier and Business Premier Credit Cardmembers. If you’ve received this message in error, contact IHG Customer Care: 1 (877) 424-2449

The reps at IHG have suggested that it takes 4-6 weeks for my new card to be "linked" to my account, at which point I'll be able to load travelbank cash. Any chance that's accurate? The reps very obviously know nothing about this benefit.