Originally Posted by
guv1976
Welcome to FlyerTalk!
When you phoned "customer support," are you sure that you actually reached BA, and not some travel agent that came up on an Internet search for "BA customer support"? I suspect that a lot of folks get confused by the ads that come up when one searches for "BA customer support." See screenshot for examples.
I read it that the OP contacted "Verifly" customer support.
Is it possible that rather than Verifly being hacked, the poster has managed to install a fake version of the app?