Originally Posted by
RobOnLI
The key words printed in EVERY hotel booking confirmation for Marriott: Please note that a change in the length or dates of your reservation may result in a rate change. They're on the website during the booking process and on the confirmation email.
You may have a leg to stand on if during check-in you told them up front you were staying one less day and the FDA affirmatively told you there would be no rate change. But good luck proving that - it's the FDA's word against yours.
-RM
"May" is the key word here. To me, the word "may" means that there is a chance for the price to change. But there is also a chance that it will not. It should have been the employee's responsibility to inform the customer of the change.
In contracts, there is a concept called "Contra proferentem". When there is ambiguity in a contract, you interpret it in factor of the party that did not write the contract. Marriott is who wrote the contract, not the customer. Marriott can change/clarify its wording at anytime. In this case, that means the contract should be interpreted in a way that favors the customer.