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Thread: Rate DOUBLED without notification because of one less night stayed
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Old Apr 14, 2022 | 9:47 am
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Kiki Karakatsani
 
Join Date: Apr 2022
Posts: 4
Angry Rate DOUBLED without notification because of one less night stayed
Advice seeking: Was charged a lot more for a hotel room than what I reserved it for $150/night. I got charged: $174 (1st night) / $304!! (2nd night) / $314!!! (3rd night) / $244 (4th night).Is this even legal?
Recently, went with my son to Las Vegas for a tournament and stayed at the Element Hotel, Summerlin. I had reserved a room online at $150/night for 5 nights and when I got the invoice the rate was VERY different for each day (details above) and in some days more than double the rate I had reserved the room for. I called the hotel as soon as we got home and they said I had to speak with the manager, which I did the next day. He said that because my initial reservation was for 5 nights and I only stayed for 4 nights they can charge a different rate WITHOUT letting me know and this is the hotel policy !!!
Important info: when I checked in I mentioned to the reception that I had made a mistake and booked for 5 nights instead of 4 that I was staying and asked if this will impact my bill and the answer was; NO! I have been travelling all my life and this is the first time I see that happening....
  1. Have you seen this before and is there anything I can do? I have tried to dispute the extra charge through my credit card already
  2. I would not recommend to anyone to stay in that hotel EVER!
  3. I sent a complaint to marriott and they said 'Changing the reservation subjects it to rate changes per hotel policy. The hotel is independently owned and operated and as such reserves the right to manage their inventory as they see appropriate. We in the corporate offices do not have the authority to change hotel rates.' SERIOUSLY?? I have been a member for more than 20 years and this is the response you give to a member???
  4. Can the hotel based on that charge ANYTHING they see fit??? So they could have charged me $1,000/night if they wanted to?
Thank you!
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