Thanks that makes for sobering reading and accords with my reading of the legislation as well as my understanding of how this is dealt with in practice. In my case the route has been suspended by FR and there are no FR options. There are indirect options on other carriers, but the cost now is a magnitude of 5-10 times the original flight cost. If I don’t get re imbursed it makes sense for me to pay myself to get to London cheaply and then change my FR cancelled flight to use from London to get to my final destination. It will cost me in time a day rather than 1.5 hours, but I don’t think I have the stomach for challenging this, given previous intractability with FR. The chat ended with them saying they would not re imburse me and my only option would be to file a complaint. Going on the website they only give me the option of refund or free change to any FR flight in the system. Which is kind of crazy, considering the law specifies final destination and they simply say you can take 1 FR flight from anywhere to anywhere. Although as mentioned by others, other airlines are not any better. BA would not offer any flight in their system so maybe I should just take what I’ve been offered and move on. I hate giving in, but I’ve got bigger battles to wage right now.