So we had a pretty good 2 night stay here mid March. We booked 2 rooms in my name. It was a pre-paid rate with a 50$ Credit for in house bar or dining. Although booked about 4 months in advance, it was never charged to my CC.

hotel is very nice, superb location right at the lake, 3 min walk to the metro to take you up to Lausanne, which has a very nice old town.

check-in was slow, I needed almost 30 minutes. Right before me were 2 guests in individual rooms, I had to wait about 15 minutes. It took another 15 minutes to checkin my 2 rooms. I think the agent was overwhelmed, he had to make a lot of calls all the time and ask for guidance. What seemed to confuse him was me paying for both rooms and determining which guest names needed to be on the folio. Making photo copies of IDs took long. But he was very friendly.

booked the standard room with lake view.both rooms were upgraded to the deluxe room with lake view. Fully followed the WoH benefits. Very nice and large room, perfectly firm beds. Loved the room.

breakfast was free as well with a wide selection. Good breakfast with eggs, meats (warm and cold), salmon, cereals, breads, yoghurt et all. Eggs made-to-order as well, which was not mentioned to us, but found out on the 2nd day.that was a negative.
wait staff were friendly, but not very attentive. They never removed used plates and asked for coffee or tea refills. We had to place the dirty dishes on the table beside us, only then were they removed.

else a very good hotel and we would return.

I mentioned all the positives and the 2 negatives on a survey. The GM got back and appologized, offered to contact him on our next stay.

one other point I forgot to mention in the survey was the missing coffee machine, especially being so close to Nestlé HDQ. The pnly had powder coffee and tea, which is not worthy for a 4* hotel in my view. We luckily brought our own Travel Nespresso machine