Originally Posted by khabah

I don't know if anyone else is having/experienced this issue, but QR has removed the ability to change a booked flight through their website and now forces you into a live chat with an agent. I've already been asked four different verification questions by the agent and have to wait for them to focus and respond. I have no way to change my flight myself, and have to go through this nonsense instead of what was once an easy self-service.

This is a nightmare and a colossal waste of time. I'm actually furious that QR decided this is the smart way to go about things.

khabah