I stayed in Spain 2 days ago and never received a folio from the stay. I phoned today and was told that "the system is broken", but send an email and they will provide a bill as soon as available. Perhaps this is related to the problems listed above. When I tried to make a reservation today for a stay in June, I saw this statement of the cancellation policy for the reservation if I were to make it:

• You may cancel your reservation for no charge before 11:59 PM local hotel time on March 9, 2022 (99 day[s] before arrival).
• Please note that we will assess a fee of 1011.81 EUR if you must cancel after this deadline. If you have made a prepayment, we will retain all or part of your prepayment. If not, we will charge your credit card. This fee equals your room charge plus tax for all the nights of your reservation.